1Introduction
Mango Hypermarket L.L.C ("we," "us," or "our") operates a WhatsApp-based Customer Relationship Management (CRM) service to enhance our customer shopping experience. This Privacy Policy explains how we collect, use, process, and protect your personal information when you interact with us through our WhatsApp CRM service.
2Information We Collect
2.1 Information You Provide
- Contact Information: Phone number, name, and profile information
- Order Details: Product preferences, delivery addresses, payment information
- Communication Data: Messages, voice notes, images, and documents shared via WhatsApp
- Feedback: Reviews, complaints, suggestions, and service feedback
2.2 Information Automatically Collected
- Message Metadata: Delivery receipts, read receipts, timestamps
- Device Information: Device type, operating system, WhatsApp version
- Usage Patterns: Frequency of communication, response times, interaction history
2.3 Third-Party Information
- Information from WhatsApp Business API
- Delivery partner information when applicable
- Payment gateway data for transaction processing
3How We Use Your Information
3.1 Primary Purposes
- Customer Service: Responding to inquiries, resolving issues, providing support
- Order Management: Processing orders, coordinating deliveries, managing inventory
- Personalization: Customizing product recommendations and offers
- Communication: Sending order updates, promotional offers, and service notifications
3.2 Business Operations
- Analytics: Understanding customer preferences and improving services
- Compliance: Meeting legal and regulatory requirements
- Security: Preventing fraud and ensuring platform security
- Marketing: Sending relevant promotional content (with consent)
4Legal Basis for Processing
We process your personal information based on:
- Consent: When you explicitly agree to receive communications
- Contract Performance: To fulfill our service obligations
- Legitimate Interest: For business operations and customer service improvement
- Legal Compliance: To meet UAE and international legal requirements
5Information Sharing and Disclosure
5.1 We May Share Information With:
- Service Providers: Delivery partners, payment processors, technology vendors
- WhatsApp/Meta: As required by WhatsApp Business API terms
- Legal Authorities: When required by law or to protect our rights
- Business Partners: With your consent for joint promotional activities
5.2 We Do Not:
- Sell your personal information to third parties
- Share information for unauthorized marketing purposes
- Disclose sensitive information without legal requirement
6Data Security
6.1 Security Measures
- End-to-end encryption through WhatsApp platform
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Staff training on data protection best practices
6.2 Data Retention
- Active Communications: Retained for the duration of our business relationship
- Order History: Kept for 7 years for accounting and legal purposes
- Marketing Consent: Until withdrawal or 3 years of inactivity
- Legal Requirements: As mandated by UAE law
7Your Rights and Choices
7.1 You Have the Right To:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Objection: Object to processing for marketing purposes
- Withdrawal: Withdraw consent at any time
7.2 How to Exercise Your Rights:
- Send a WhatsApp message to our customer service
- Email us at accounts@mangohypermarket.com
- Call us at +971-4-885-5148
- Visit our store locations in Dubai
8International Data Transfers
When necessary for service provision, we may transfer your data internationally. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions
- Appropriate safeguards as required by law
9Children's Privacy
Important: Our WhatsApp CRM service is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
10Cookies and Tracking
Our WhatsApp CRM service may use:
- Session identifiers for service continuity
- Analytics tools to improve service quality
- Performance monitoring for system optimization
11Updates to This Policy
We may update this Privacy Policy to reflect:
- Changes in our services
- Legal or regulatory requirements
- Best practice developments
We will notify you of material changes through WhatsApp or other communication channels.
Contact Information
Data Protection Officer: Mango Hypermarket L.L.C
Address: Dubai, United Arab Emirates
Phone: +971-4-885-5148
Email: accounts@mangohypermarket.com
WhatsApp: Available through our business number
For privacy-related concerns or to exercise your rights, please contact us using the above information.
13Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC) Data Protection Law where applicable.