Terms and Conditions

1Acceptance of Terms

2Service Description

2.1 WhatsApp CRM Service

Our WhatsApp CRM service provides:

• Product inquiries and customer support
• Order placement and tracking
• Promotional offers and updates
• Delivery coordination
• Customer feedback collection
• Personalized shopping assistance

2.2 Service Availability

3User Responsibilities

3.1 Appropriate Use

You agree to:

• Provide accurate and truthful information
• Use the service for legitimate shopping and customer service purposes
• Respect our staff and maintain courteous communication
• Comply with WhatsApp's Terms of Service
• Not engage in spam, harassment, or abusive behavior

3.2 Prohibited Activities

4Orders and Transactions

4.1 Order Placement

• Orders placed through WhatsApp are subject to product availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation will be provided via WhatsApp message
• Prices are subject to change without prior notice

4.2 Payment Terms

• Payment methods accepted: Cash on delivery, credit/debit cards, digital wallets
• Payment must be completed at the time of delivery or as agreed
• Failed payments may result in order cancellation
• Refunds will be processed according to our refund policy

4.3 Delivery

• Delivery areas are limited to our service zones in Dubai
• Delivery times are estimates and may vary due to traffic, weather, or other factors
• Minimum order values may apply for delivery service
• Delivery charges are clearly communicated before order confirmation

5Product Information and Availability

5.1 Product Descriptions

• We strive to provide accurate product information and images
• Actual products may vary slightly from images due to natural variations
• Product availability is subject to stock levels
• We reserve the right to substitute similar products when original items are unavailable

5.2 Pricing

• All prices are in UAE Dirhams (AED) unless otherwise specified
• Prices include applicable taxes unless stated otherwise
• Special offers and discounts are subject to terms and validity periods
• Price errors will be corrected, and affected orders may be cancelled

6Privacy and Data Protection

6.1 Information Collection

• Your use of our WhatsApp CRM service is subject to our Privacy Policy
• We collect and process personal information as described in our Privacy Policy
• By using our service, you consent to our data processing practices

6.2 Communication Consent

• By contacting us via WhatsApp, you consent to receive communications
• You may opt-out of promotional messages at any time
• Transactional messages related to your orders may still be sent

7Intellectual Property

7.1 Company Rights

• All content, trademarks, and intellectual property belong to Mango Hypermarket L.L.C
• Our business name, logos, and branding are protected intellectual property
• You may not use our intellectual property without written permission

7.2 User Content

• You retain ownership of content you share with us
• By sharing content, you grant us license to use it for service provision
• You represent that you have rights to any content you share

8Limitation of Liability

9Termination

9.1 Termination Rights

• Either party may terminate service use at any time
• We may suspend or terminate access for Terms violations
• Termination does not affect existing order obligations
• Outstanding payments remain due after termination

9.2 Effect of Termination

• Access to WhatsApp CRM service will cease
• Order history may be retained per our Privacy Policy
• Accrued obligations survive termination

10Dispute Resolution

10.1 Complaint Process

1. First contact our customer service team via WhatsApp or phone
2. Escalate unresolved issues to management
3. Formal complaints can be submitted in writing

10.2 Governing Law

• These Terms are governed by UAE law
• Disputes shall be resolved in Dubai courts
• Mediation is encouraged before litigation

11Compliance and Regulations

12Modifications

12.1 Terms Updates

• We may modify these Terms with reasonable notice
• Continued use constitutes acceptance of modified Terms
• Material changes will be communicated via WhatsApp or other means

12.2 Service Changes

• We may modify, suspend, or discontinue service features
• New features may be added with or without notice
• Service improvements are made at our discretion

14Miscellaneous

14.1 Entire Agreement

• These Terms constitute the complete agreement for WhatsApp CRM service
• Supersedes all prior agreements related to this service
• Written modifications require our express consent

14.2 Severability

• Invalid provisions do not affect remaining Terms
• Enforceable portions remain in effect
• Courts may modify unenforceable provisions

14.3 Language

• English version governs in case of translation conflicts
• Arabic translations available upon request
• Legal interpretation based on English version